We aim to provide a seamless shopping experience, including transparent information about our shipping policies. Please review the details below:

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1. Shipping Methods: We offer a variety of shipping methods, including standard, expedited, and express options. Shipping costs and delivery times vary based on the selected method and destination.

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2. Shipping Rates: Shipping rates are calculated based on the weight of the package, the selected shipping method, and the destination. You can view the shipping cost at checkout before completing your purchase.

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3. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order's progress using the provided tracking number.

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4. Delays and Exceptions: While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or customs processing may cause delays. We appreciate your understanding in such situations.

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5. Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries. Heated Designs is not responsible for packages delivered to incorrect addresses provided by the customer.

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6. Lost or Stolen Packages: Heated Designs is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure a secure delivery location or contact the carrier for assistance.

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7. Contact Us: If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at sales@heateddesigns.ca.

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We appreciate your trust in Heated Designs. Our commitment is to provide you with a positive and reliable shipping experience.