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Shipping Policy

We aim to provide a seamless shopping experience, including transparent information about our shipping policies. Please review the details below:

1. Shipping Methods: We offer a variety of shipping methods, including standard, expedited, and express options. Shipping costs and delivery times vary based on the selected method and destination.

2. Shipping Rates: Shipping rates are calculated based on the weight of the package, the selected shipping method, and the destination. You can view the shipping cost at checkout before completing your purchase.

3. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order's progress using the provided tracking number.

4. Delays and Exceptions: While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or customs processing may cause delays. We appreciate your understanding in such situations.

5. Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries. Heated Designs is not responsible for packages delivered to incorrect addresses provided by the customer.

6. Lost or Stolen Packages: Heated Designs is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure a secure delivery location or contact the carrier for assistance.

7. Contact Us: If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at sales@heateddesigns.ca.

We appreciate your trust in Heated Designs. Our commitment is to provide you with a positive and reliable shipping experience.

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